FAQ

Get answers to the most commonly asked questions

The following questions and answers make it easy for you to deal with the issues most commonly raised by hearing aid users.

 

Topics
7 Most Frequently Asked Questions
Why do I have difficulty pairing my phone to the Streamer?

There could be a number of reasons for this:

  1. The Streamer was not in pairing mode when you were trying to pair the phone with it. To put the Streamer into pairing mode, simply follow the steps below:
    • Make sure the key lock on top of the Streamer is unlocked. When the slider reveals the green mark, the keys can be operated.
    • Now hold the Bluetooth button down for about 7 seconds until it starts to flash rapidly, indicating that it is in pairing mode. This mode lasts for 2 minutes.
  2. You exceeded the time limit: The Streamer will only stay in pairing mode for 2 minutes.  If you exceed this time limit you will need to repeat the pairing process.
  3. The Streamer was outside the Bluetooth range of the phone: Move the two devices closer together and repeat the pairing procedure. 
  4. The Streamer was connected to another Bluetooth device that is active and within its range. Make sure that all other nearby Bluetooth devices that have previously been paired to the Streamer are turned off before repeating the pairing process.
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Why can’t I hear the ring tone when someone is calling?

There are a few reasons why this may occur:

  1. The signal between the two hearing aids may be weak: Ensure that the neck strap is attached to the Streamer. The neck strap’s built-in antenna enhances quality and stability of the wireless signal. Also, ensure that the neck strap’s safety release has not been opened, as it will have damaged the built-in antenna. If the safety release has been opened, the neck strap will need to be replaced.
  2. The Streamer may be out of the hearing aids range: Make sure the Streamer is kept within 50 cm (20 inches) of the hearing aids.
  3. The hearing aids may not be linked correctly to the Streamer. The linking procedure may have to be repeated at your Hearing Care Centre using the Genie fitting software.
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How far from the phone will the Streamer work?

Depending on the type of Bluetooth phone used - and the surroundings - a range of up to 10 meters (30 feet) can be expected. In general, you will get the best performance when there are no obstacles in the communication path – such as walls and fabrics. When you begin to move out of range, the audio signal will start to crackle.

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Can the Streamer be used with two phones at a time?

Yes. The Streamer can be used with two telephones at a time, either two mobile phones OR 1 mobile phone and 1 ConnectLine Phone.

Please note: While talking on one phone, a call on the second phone will not interrupt the ongoing phone call.

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How should I handle calls in noisy environments?

If environmental sounds disturb your speech understanding, try turning the microphones in your hearing aids off. Do this by pressing the Streamer’s volume up (or down) for 2-3 seconds. You will hear a program change beep, and after 1 second the microphones in both hearing aids will be off.

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How can audio drop-outs be prevented?

There are a few reasons why audio drop outs may occur:

  1. The signal between the two hearing aids may be weak: Ensure that the neck strap is attached to the Streamer, as the neck strap’s built-in antenna enhances the quality and stability of the wireless signal. Also, ensure that the safety release has not been opened, as this will have damaged the built-in antenna. If the safety release has been opened, the neck strap will need to be replaced.
  2. The Streamer may be out of hearing aid range: Be sure to keep it within 50 cm (20 inches) of your hearing aids.
  3. Your hearing aids may not be linked correctly to the Streamer. The linking procedure may have to be repeated at your Hearing Care Centre using the Genie fitting software.
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How do I turn the Streamer on/off?

The Streamer powers down when left untouched for approximately 30 seconds and does not need to be manually turned off or on. Pressing any button on the Streamer will re-activate it from low power mode.

 

Please note: The slider bar on top of the Streamer is a key lock and not an on/off button. But activating the key lock makes the Streamer save power, prolonging battery life also when streaming.

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Streamer Usability
How do I get started?

To use the Oticon Streamer with another Bluetooth device i.e. a phone or an MP3 player, three things need to be done:

  1. The Streamer needs to be linked to the hearing aids. Your Hearing Care Centre will have to do this via the Genie fitting software.
  2. The Streamer needs to be paired to the Bluetooth device to create a private link for further communication.
  3. The Streamer needs to be connected to the Bluetooth device to allow information to be transferred between the two devices.

 

For information on how to pair and connect the Oticon Streamer, please select a device:

 

Mobile phone

Landline phone
TV

MP3-player
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Why doesn’t the Streamer react to key presses?

If you press a key and the keys are flashing, this indicates that the buttons have been locked to prevent unintended activation of the keys/buttons. To unlock it again, push the slider bar on top of the Streamer. When the slider reveals a green mark, the keys can be operated.

 

If you press a key and the keys are not flashing, the Streamer has run out of power. Out of the box, the Streamer comes with a partially charged battery, which may unintentionally have been drained. So you will need to recharge the Streamer before you can use it.

 

Please note: The slider bar is a key lock and not an on/off button.

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How do I turn the Streamer on/off?

The Streamer powers down when left untouched for approximately 30 seconds and does not need to be manually turned off or on. Pressing any button on the Streamer will re-activate it from low power mode.

 

Please note: The slider bar on top of the Streamer is a key lock and not an on/off button. But activating the key lock makes the Streamer save power, prolonging battery life also when streaming.

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How often does the Streamer need to be charged?

A new fully charged battery supports up to 5 hours of streaming time (phone conversation and/or audio) and up to 70 hours without streaming.

 

Recommendation:

  • To prolong the life of the Streamer’s lithium-ion battery, charge it on a daily basis, and never drain it completely. For more information about the battery, please look at the answer to "Battery – How long can I expect the battery to last?"
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Do I have to use the neck strap?

Yes. We recommend always using the neck strap. It has a built-in antenna, which, when attached to the Streamer, enhances the quality and stability of the wireless signal. This ensures the best audio performance and enables handsfree phone usage.

 

If you are wearing two hearing aids, we recommend placing the Streamer at an equal distance from both devices. Use of the neck strap will ensure this.

 

Caution:

  • Never open the neck strap’s safety release, as this will damage the built-in antenna and the neck strap will need to be replaced.
  • The neck strap must not be shortened or modified in any way, i.e. tying a knot in it, as this will affect the efficiency of the built-in antenna. Please note that the neck strap comes in two lengths: Long and Short.
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Are the Streamer and neck strap waterproof?

No, they are not. Like other electronic devices, exposure to water (e.g. heavy rain) or excessive moisture may damage the product. If the Streamer is unintentionally exposed to water or moisture, wipe it carefully. The neck strap also contains electronics (a built-in antenna), so it must never be washed or immersed in water or other liquids. Any dirt, moisture or grease should be removed with a dry or damp cloth.

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New Streamer Features
How do I get started?

To use the Oticon Streamer with another Bluetooth device i.e. a phone or an MP3 player, three things need to be done:

  1. The Streamer needs to be linked to the hearing aids. Your Hearing Care Centre will have to do this via the Genie fitting software.
  2. The Streamer needs to be paired to the Bluetooth device to create a private link for further communication.
  3. The Streamer needs to be connected to the Bluetooth device to allow information to be transferred between the two devices.

 

For information on how to pair and connect the Oticon Streamer, please select a device:

 

Mobile phone

Landline phone
TV

MP3-player
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Streamer Firmware
How do I get started?

To use the Oticon Streamer with another Bluetooth device i.e. a phone or an MP3 player, three things need to be done:

  1. The Streamer needs to be linked to the hearing aids. Your Hearing Care Centre will have to do this via the Genie fitting software.
  2. The Streamer needs to be paired to the Bluetooth device to create a private link for further communication.
  3. The Streamer needs to be connected to the Bluetooth device to allow information to be transferred between the two devices.

 

For information on how to pair and connect the Oticon Streamer, please select a device:


Mobile phone

Landline phone
TV

MP3-player

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Bluetooth Devices
Which devices can be used with the Streamer?

The Oticon Streamer works with a wide range of Bluetooth devices. To find compatible devices look for products supporting one or more of the following Bluetooth profiles: Hands free, Headset or Advanced Audio Distribution Profile (A2DP). All three profiles are supported by the Streamer.

 

In combination with the Streamer, your hearing aids can function as a headset for Bluetooth-enabled mobile phones and landline phones. To find out which mobile phones are compatible with the Streamer for hands free talk, please visit our Pairing Guides for mobile phones.

 

Your hearing aids can also function as headphones for music players. To listen to music wirelessly, whether via an MP3 player, PC, phone or another music device, the device must support the Bluetooth A2DP profile. Devices that do not can be connected to the Streamer via a 2.5 mm jack audio cable. 

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How many devices can be used with the Streamer at a time?

The Streamer can be connected to 4 devices at the same time and these are 2 telephones (either 2 mobiles OR 1 mobile and 1 ConnectLine Phone), 1 ConnectLine TV adapter and 1 audio source. The Streamer prioritises phone calls over music and TV listening, so you can receive incoming calls while listening to music or TV sound.

 

Please note: While the Streamer can only be connected to four devices simultaneously, it can be paired with up to eight Bluetooth devices at the same time.

 

If you have any questions about the meaning of the terms Pairing and Connectingclick here .

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How many devices can the Streamer be paired with?

The Streamer can be paired with up to eight Bluetooth devices simultaneously.

If the Streamer is already paired to 8 devices, pairing it to a new device will simply delete the oldest pairing, i.e. the pairing made the longest ago.

TIP: All pairings can be deleted by pressing the Streamer’s volume up and phone button simultaneously for 10 seconds.

Please note: The Streamer can be connected to 4 devices at the same time and these are 2 telephones (either 2 mobiles OR 1 mobile and 1 ConnectLine Phone), 1 ConnectLine TV adapter and 1 audio source. The Streamer prioritises phone calls over music and TV listening, so you can receive incoming calls while listening to music or TV sound.

If you have questions about the meaning of the terms Pairing and Connectingclick here.

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Can the Streamer be used with all Bluetooth-enabled mobile phones?

Most Bluetooth-enabled mobile phones work well with the Streamer for hands free talk, but there are a number of exceptions. Visit the Pairing Guide  to see which phones are compatible with the Streamer.

 

Please note that:

  • The Bluetooth range, the stability of the connection, and the audio quality varies from phone to phone.
  • For a mobile phone to stream audio wirelessly, it must support the Advanced Audio Distribution Profile (A2DP).
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Can a landline phone be used?

Yes, the Streamer can be used with a landline phone via the ConnectLine Phone adapter. The Streamer must be paired with the phone adapter to make and answer phone calls.

For more information on how to pair the Streamer to the Landline phone adapter, visit the Support site.

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Which size jack does the Streamer use?

The Streamer uses a 2.5 mm jack when connected wired to an audio source. Most audio sources use a 3.5 mm jack for audio output.

Included with the Streamer is 2.5 mm - 3.5 mm audio cable.

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Pairing
What is pairing?

Pairing is the process by which you introduce two Bluetooth-enabled devices to each other and unite them with a password for secure communication. The pairing procedure creates a private link between only these two Bluetooth devices. All further communication will be encrypted for maximum privacy.

 

Devices only have to be paired once. After that, they will be able to recognise each other whenever they are turned on and within range of each other.

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Why do I have difficulty pairing my phone to the Streamer?

There could be a number of reasons for this:

  1. The Streamer was not in pairing mode when you were trying to pair the phone with it. To put the Streamer into pairing mode, simply follow the steps below:
    • Make sure the key lock on top of the Streamer is unlocked. When the slider reveals the green mark, the keys can be operated.
    • Now hold the Bluetooth button down for about 7 seconds until it starts to flash rapidly, indicating that it is in pairing mode. This mode lasts for 2 minutes.
  2. You exceeded the time limit: The Streamer will only stay in pairing mode for 2 minutes.  If you exceed this time limit you will need to repeat the pairing process.
  3. The Streamer was outside the Bluetooth range of the phone: Move the two devices closer together and repeat the pairing procedure. 
  4. The Streamer was connected to another Bluetooth device that is active and within its range. Make sure that all other nearby Bluetooth devices that have previously been paired to the Streamer are turned off before repeating the pairing process.
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Why can’t my phone find the Streamer?

The Streamer may be outside the range of the device you are trying to pair it with. Move the devices closer together and reattempt pairing.

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Why won’t the Streamer enter pairing mode?

This could be caused by a number of things. Please check the following:

  1. Make sure the Streamer’s key lock is unlocked. The slider on top of the Streamer should reveal a GREEN mark, indicating that this is the case.
  2. Ensure that the Streamer battery is charged.

Tip: To set the Streamer in pairing mode hold the Bluetooth button down for about 7 seconds until it starts to flash rapidly, indicating that it is in pairing mode. This mode lasts for 2 minutes.

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Why is the PIN code: 0000 not being accepted?

This could be caused by a number of things:

  1. The Streamer was not in pairing mode when you were trying to pair the device i.e. the phone with it. To set the Streamer in pairing mode, simply follow the steps below:
    • Make sure the key lock on top of the Streamer is unlocked. When the slider reveals the green mark, the keys can be operated.
    • Now hold the Bluetooth button down for about 7 seconds until it starts to flash rapidly, indicating that it is in pairing mode. This mode lasts for 2 minutes.
  2. You exceed the time limit: The Streamer will only stay in pairing mode for 2 minutes.  If you exceed this time limit you will need to repeat the pairing process.

 

For more information on how to pair the Streamer to a mobile phone, visit the Pairing Guide.

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Why doesn’t my phone work with the Streamer after pairing?

Sometimes you have to manually connect the Streamer to your phone after pairing of the two devices. The connection option can usually be found in the phone’s Bluetooth menu. See the phone’s user manual for more information.

 

Tip: If your phone offers an opportunity to select, allow or authorise automatic reconnection with the Streamer, we recommend accepting. The Streamer and the phone will then automatically connect whenever they are within range of each other and have their Bluetooth functions turned on. 

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Connection
How will I know when I’ve made a successful connection?

When your phone and Streamer are connected you should be able to see it in the phone’s display. On some phones the active Bluetooth connection is indicated by a headset icon, while on others the Bluetooth icon changes slightly (colours invert or arrows appear).

With ConnectLine applications, the Streamer automatically connects to these devices. When connected, the ConnectLine Phone adapter shows steady red light.

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Can the Streamer be used with two phones at a time?

Yes. The Streamer can be used with two telephones at a time, either two mobile phones OR 1 mobile phone and 1 ConnectLine Phone.

Please note: While talking on one phone, a call on the second phone will not interrupt the ongoing phone call.

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How far from the phone will the Streamer work?

Depending on the type of Bluetooth phone used - and the surroundings - a range of up to 10 meters (30 feet) can be expected. In general, you will get the best performance when there are no obstacles in the communication path – such as walls and fabrics. When you begin to move out of range, the audio signal will start to crackle.

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What causes a break in connection?

Disconnection can occur, either when the Connect-feature has been turned off in the Streamer, or when the devices move shortly outside their operating range.

When a connection is lost, the Streamer will automatically request a reconnection as soon as the other device is detected again. Therefore, simply bringing the devices back within range of each other or turning back on the Connect-feature will result in reconnection.

Reconnection can be accomplished in one of three ways. If reconnection does not happen automatically, reconnection can be accomplished in one of three ways. We recommend starting from the top:

  1. Turn the Streamer’s Connect-feature off, then on again. (Bluetooth is turned off/on with a 2 to 3 second press on the Connect button).
  2. Restart both Streamer and phone: Turn off both your phone and the Streamer’s Bluetooth. Reconnect them by turning them on in the right order, i.e.mobile phone first, Streamer second.
  3. Connect manually: If your phone is not set up for automatic reconnections, you will have to connect them manually via the phone’s Bluetooth menu. Look for “Connect devices” or set the Streamer as the “Active device”.
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What can I do to avoid frequent disconnections?

Some phones are known to have difficulties with Bluetooth devices. To find out whether your phone is one of these, visit our Pairing Guides for mobile phones or landline phones.

 

If your phone is not listed as having connection difficulties, try to:

  1. Disconnect the Streamer from the phone and delete all paired devices from the Streamer. Do this by pressing the Connect button and the Volume Up button for more than 10 seconds. Then pair the Streamer to the phone again.
  2. Your Hearing Care Centre may need to contact Oticon for assistance.
  3. Ask the phone provider/vendor to check the phone’s Bluetooth functionality and to ensure the phone is updated with the latest software available. As the dealer may not know the Streamer, you should explain that it should be handled just like any other Bluetooth headset/hands free device.  
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Can other people with Bluetooth-enabled phones listen in on my conversations?

No, when you pair the Streamer to a Bluetooth-enabled phone, you are creating a private link between only these two Bluetooth devices. An encryption key is generated to encrypt all further communication providing for maximum privacy.

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Can other people interfere with or disturb my conversations?

Other radio frequency devices in near proximity may cause interference, usually adding a crackling noise. Examples of such devices are other Bluetooth devices, wireless networks, micro wave ovens, baby alarms and remote controls. 

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Phone Calls
Can I change the ringtone?

No, there is only one ringtone available. This tone has been adjusted to suit your specific hearing loss and programmed into your hearing aids.   

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Why doesn’t the Streamer react to a call?

If the two devices are paired correctly, they are powered up, and their Bluetooth features are turned on, the devices have most likely been disconnected. This can occur, either when the Bluetooth feature has been turned off in one or both of the devices, or when the units move outside their operating range for more than 90 seconds.

 

Reconnection can be accomplished in one of three ways. We recommend starting from the top of the following list:

  1. Turn the Streamer’s Connect-feature off, then on again. (Bluetooth is turned off/on with a 2 to 3 second press on the Connect button).
  2. Restart both Streamer and phone: Turn off both your phone and the Streamer’s Bluetooth. Reconnect them by turning them on in the right order, i.e.mobile phone first, Streamer second.
  3. Connect manually: If your phone is not set up for automatic reconnections, you will have to connect them manually via the phone’s Bluetooth menu. Look for “Connect devices” or set the Streamer as the “Active device”.
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Why can’t I hear the ring tone when someone is calling?

There are a few reasons why this may occur:

  1. The signal between the two hearing aids may be weak: Ensure that the neck strap is attached to the Streamer. The neck strap’s built-in antenna enhances quality and stability of the wireless signal. Also, ensure that the neck strap’s safety release has not been opened, as it will have damaged the built-in antenna. If the safety release has been opened, the neck strap will need to be replaced.
  2. The Streamer may be out of the hearing aids range: Make sure the Streamer is kept within 50 cm (20 inches) of the hearing aids.
  3. The hearing aids may not be linked correctly to the Streamer. The linking procedure may have to be repeated at your Hearing Care Centre using the Genie fitting software.
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Why do I miss calls I want to take?

You may be pressing the phone button for too long. A long press on the Streamer’s phone button will cause the call to be rejected with mobile phones. To accept a call, make a short press (less than 0.8 seconds).

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Why can’t I catch the very beginning of a call?

This is because the caller starts talking before your hearing aids are ready to receive information from the Streamer. When answering the phone, wait for the program change beep that confirms the connection before you start talking. (Approx. 1,5 second).

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How should I handle calls in noisy environments?

If environmental sounds disturb your speech understanding, try turning the microphones in your hearing aids off. Do this by pressing the Streamer’s volume up (or down) for 2-3 seconds. You will hear a program change beep, and after 1 second the microphones in both hearing aids will be off.

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Why can’t callers hear me speaking?

Be sure to talk straight into the microphone, keeping it 10-40 cm (2.5 – 16 inches) from your mouth. And don’t let the Streamer rub against your clothing or anything else during calls.

 

If you are using a long neck strap, you may benefit from using the shorter one.

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Why are incoming calls being transferred to my hearing aids without my acceptance?

The “auto answer” feature in your mobile phone is turned on. This feature enables you to receive calls without having to touch either phone or Streamer.

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Can I use the “Voice Dial” and “Redial” functions?

Yes, provided that your mobile phone supports the Hands free Bluetooth profile and that its Voice Dial feature is activated. To activate Voice Dial, briefly press the Streamer’s phone button, speak a filed name or number into the Streamer’s microphone, and the phone will automatically call up.

To activate Redial, press the Streamer’s phone button for 2-3 seconds, and the phone will automatically call up. 

Please note: When Streamer is connected to ConnectLine Phone via the phone adapter, the Redial and Voice Dial functions are inactivated, even if the Streamer is also connected to a mobile phone. Short and long presses on Streamer’s phone buttons will in stead initiate a phone call from the landline phone. 

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Watching TV
Why can’t I hear the TV through my hearing aids?

You need to ensure that all cables are connected properly, and that the yellow light on the Streamer is lit. If the light is off, press the Streamer’s Audio button in order to start streaming.

If the problem persists, try resetting the Streamer by first turning off the Connect feature, then pressing and holding down the phone button until both phone button, audio button and Connect buttons light up.

Another possibility is to pair the Streamer to the TV Adapter. Do this by putting the Streamer in pairing mode and leave it on top of the TV Adapter. The two devices will repair and connect automatically.
 

 

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Why doesn’t the sound come through clearly?

This could be because:
1) The TV Adapter is out of range of the Streamer. Try shortening the distance between the Streamer and adapter.
2) The cable connecting the adapter to the TV is not inserted completely into the adapter. Try to plug the cable further into the socket on the TV Adapter.

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Can I use more than one Streamer with the TV adapter?

No. The TV adapter can only be paired to one Streamer at a time and thus, only transmit to one Streamer.

For the same reason, it is also not possible to use more TV adapter with the same Streamer simultaneously. With that said, the Streamer can be paired with more than one TV adapter at the same time.

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Do I need to pair the TV Adaptor to the Streamer?

Yes. The TV adatper is not automatically paired to the Streamer in the shop. To pair the two devices, simply put the Streamer in pairing mode and leave it next to the TV adapter. The adapter will automatically connect to the Streamer and start streaming TV sound.

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Does the volume control on the TV also affect the volume in my hearing devices?

Normally not. The volume adjustments of the hearing devices during TV listening are almost always made on the Streamer. Additionally, the Streamer memorises the volume setting from the last time you were listening to the TV and starts at this level next time.

In rare cases the sound level is controlled by the TV remote control and you will hear the changes in your hearing devices. 

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How do I take a phone call when I’m watching TV?

The Streamer will prioritize phone calls over TV listening, so you will not miss any calls while watching TV. When your phone is called, a ringtone will be heard in your hearing devices while the TV sound is attenuated.

If you choose to take the call, the Streamer will terminate the TV sound during your phone call and resume after the call is ended.

You can also choose to reject the call and the TV sound will be resumed immediately.

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How far from the TV can I hear the TV sound?

You should be able to hear TV sound clearly within 10 meters of the TV Adapter. If the sound does not come through clearly, you may have to move closer to the TV.

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Why is there a microphone input on the TV adapter?

This input is an optional solution if the TV has no other output connectors available. In these cases, the microphone can pick up the sound from the speakers. The microphone is an accessory that must be purchased separately and may not give a good sound quality.

Please note: If both a microphone and a TV cord are connected to the TV adapter at the same time, the TV adapter will transmit sound from the microphone.


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Can I communicate while watching TV?

When listening to TV via the TV Adapter, the microphones are turned on by default and you will be able to hear you surroundings while listening to the TV.

If you do not wish to communicate while watching TV, you can mute the microphones by holding down the Streamer’s up (or down) button for 2-3 seconds. Your hearing devices will beep when the microphones are muted and you will now only hear sound from the TV.

 

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Sound Quality
If the volume level is too low or too high, how can I change it?

Volume too low: Try adjusting the volume on the external device e.g. PC, phone or MP3 player as it may be set too low. You should adjust volume to a level that is comfortable when the Streamer is set to the prescribed volume.

 

Volume too high: If you hear distortion, this may be caused by an input overload in the Streamer if the volume of the external device is set too high. To eliminate distortion, turn down the volume of the external device connected to the Streamer, and use the Streamer’s volume control to adjust the volume to the desired level.

 

If this doesn’t help, you should probably get the volume of your hearing aids adjusted. This has to be done at your Hearing Care Centre using the Genie fitting software.

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How can audio drop-outs be prevented?

There are a few reasons why audio drop outs may occur:

  1. The signal between the two hearing aids may be weak: Ensure that the neck strap is attached to the Streamer, as the neck strap’s built-in antenna enhances the quality and stability of the wireless signal. Also, ensure that the safety release has not been opened, as this will have damaged the built-in antenna. If the safety release has been opened, the neck strap will need to be replaced.
  2. The Streamer may be out of hearing aid range: Be sure to keep it within 50 cm (20 inches) of your hearing aids.
  3. Your hearing aids may not be linked correctly to the Streamer. The linking procedure may have to be repeated at your Hearing Care Centre using the Genie fitting software.
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Why are my hearing aids making a crackling noise?

A crackling noise or choppy sound indicates that the limit of the Bluetooth range has been reached, or that something may be interfering with the wireless signals between either the audio source and Streamer or the Streamer and hearing aids. For the best performance, the audio source, Streamer and hearing aids should have unimpeded lines of sight between them. Wearing the Streamer in the neck strap will provide the best audio performance.

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Why does the volume change when the microphones are turned on/off, or when I take or end a phone call?

Whenever the hearing aids change program, the volume setting returns to the level prescribed for your specific hearing loss. By default, the volume in the hearing aids is turned down during phone conversations. And when listening to music, the sound is muted completely.

The Streamer also remembers your own changes in each program, so if you have e.g. turned the volume down before a phone call, the sound level will return to this level after the call is ended.

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When my hearing aids beep, what does it mean?

When you change program and volume, audible indicators will be sent to your hearing aids to confirm that the changes have been made. Beeps may also be an indication that the Streamer’s battery is low. Additionally, the beeping sounds may be part of the mobile service/phone i.e. an indication that you have a call waiting or that the mobile phone’s battery is low.

 

If the beeps are multiple and result from operating the phone, the key sound/key tone feature in your phone may be on. Some phones transmit key tones wirelessly to the Streamer, and when streamed directly into the ear, these can be very irritating. These tones can usually be disabled.

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Battery
How long can I expect the battery to last?

Battery life and number of charge cycles vary by use, though you may expect it to last for approximately 2 years.

 

The lithium-ion battery in the Streamer provides 500-800 charge cycles. A charge cycle means using all of the battery’s power, but that doesn’t necessarily mean a single charge. For instance, you can use the Streamer for a few hours one day, using half its power, and then recharge it fully. If you do the same thing the next day, it would count as one charge cycle, not two, so it may take several days to complete a cycle. Each time a charge cycle is completed; it diminishes battery capacity slightly and as with other rechargeable batteries, the battery may eventually need to be replaced.

 

Recommendation:
To prolong the life of the Streamer’s lithium-ion battery, charge it on a daily basis, and never drain it completely.

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What happens if the battery needs replacing?

Batteries must be replaced by Oticon service personnel. Thus your Hearing Care Centre will have to send the Streamer to Oticon.

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What if I watch television 6 hours a day and there is only power for 5 hours?
The Streamer can be charged while it is being used.
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